Ask any good chef and they will tell you, you can’t make a decent meal without quality ingredients. The same is true of products, you get out what you put in. So an intelligent gathering of data is crucial. This may be information about what is happening now, the existing product, competitors, consumers, market; or may involve future gazing, identifying trends, perhaps knowledge of a technology or material that is around the corner. One place to start is to understand your customers’ view of your product and brand and see if it matches your own…
